Premier Inn Inverness East hotel - Inverness

Zubair H.

House keeping services!! Exceptional! You guys are hardworking and deserve the respect! The rooms are super tidy! Breakfast needs to focus on meat other than pork, like lamb beef or plant based meat! I love the breakfast and nice service!

Receptionists are very professional and friendly people.

Please bring with you: slippers, face wash, tissue box, pajamas

Elena W.

Great location for the place I was visiting. The room was basic, functional. The sheet was too small for the very large bed, Fortunately I don't move much when I sleep. Sadly the carpet was filthy, was bits of tissue and other things all over. From the bathroom I could see tissues and other mess under the bed. I asked reception for it to be vacuumed, they said yes, it didn't happen. I was there for four nights. Fortunately I always travel with hotel slippers.
The service otherwise was acceptable.
I would stay again if visiting the same business location but not for leisure.
Great service at the adjacent eatery where breakfast is served.

226huwf

i stayed here in March and when rushing to leave in the morning, due to appointments I left a very nice navy long winter coat and a shirt here, completely my mistake. I contacted the hotel the following week and was informed that the staff had kept the clothing safely, and they had been put to one side.|i spoke again in August and said that i would be travelling back to Scotland in September or October, and was told that they would put a note on the coat saying that i would return then.|i did return on the morning of the 22/09/25. and was genuinely chuffed to find that the coat and shirt was indeed wrapped in a cover, with a note saying that i would return at this time.||i am very thankful for the honesty, efficiency and care of the staff, i was very impressed and would like to pass on a very big thank you, this effort was much appreciated.||Regards||Huw

lornamL608IE

Without a doubt the filthiest hotel I have ever stayed in. I use Premier Inn a lot and was dumbfounded by how far this hotel deviates from the usually great standard. As soon as we entered the room we noticed crumbs and hair all over the carpet, peanuts and pieces of cellophane strewn around the bin, smears of sticky jam on the counter and stained bedsheets. The bathroom was vile: hair and spilled soap everywhere, splatters at back of toilet and literally 4 sheets of paper in the toilet roll dispenser. One large towel and one hand towel provided for a family of four - and these did not look clean. When I asked the receptionist for a cloth to clean our room she said they weren't allowed to give us cleaning materials and reluctantly said she would do it herself. She then proceeded to make a total drama of trying to open a pack of post-its ( presumably to note our room number on) while the queue of guests waiting to check in grew longer and longer. I gave up waiting and "cleaned" our room with a baby wipe. Absolutely disgusting - and I paid £202 for one night! Due to car issues we had to stay on an extra night in Inverness - we booked the Travelodge in town for a similar price and what a difference - spotless room and excellent service. Do better Premier Inn.

D F.

Staying here for work and, to be honest, I’m just glad I didn’t have to pay for the room myself. The first room I was given looked like something out of a haunted house, with layers of dust, cobwebs, holes in the duvet cover, and slashes on the curtains that made me wonder if Freddy Krueger had stayed the night before me. I mentioned it to the lady on reception and was moved, but unfortunately the second room wasn’t much better.

I don’t normally complain, but I don’t think it’s acceptable to present rooms in this condition. At the very least, they could do with a proper deep clean and some basic maintenance.

andrewedwards224

1) the floor could have been vacuumed.||2) the cobwebs between ceiling and walls above the bed could have been removed.||3) the dust could have been cleaned from surfaces other than the desk unit. The top of the heating control panel and television had not been dusted for a while.||4) mugs and spoons could have been provided, meaning we wouldn't have had a 20 minute wait in reception to get those items.||5) sufficient towels could have been provided, meaning we wouldn't have had a 20 minute wait in reception to get those items.||6) the heating control panel could have been in working order. The room was uncomfortably warm, even with the window open.||||In the above list, "could" can be replaced by "should"!||||We booked Premier Inn as, in our experience, the standards are very good. Our experience at Inverness East fell far below our expectations and our previous experiences with Premier Inn to the point we have recommended people do not stay there.||We decided against going back to reception - we'd already had a 20 minute wait to get towels and mugs (there were none in the room on arrival at circa 5pm) - because, as we were placed in the annex building, we did not wish to carry heavy bags and cases back down the stairs. The lack of a lift in this building made getting to our room on the first floor difficult. I'm recovering from knee surgery so, did not wish to carry bags back down and, potentially back up stairs more than necessary.||||In all, a surprisingly very disappointing experience for us.

adrianjW1503MP

The room stank of smoke, poor condition of the room and the traffic from the nearby motorway was very loud, we left a day early. We complained and they eventually refunded me. We then were charged £60 parking charge, at 8am on a Sunday morning when we were sleeping. We could not have registered the car as we were a sleep. ||Then the parking company didnt send me to the fine, they sent it to the lease company who paid it me and then charged me a fee for them paying it.

njdevine

Arrived to find someone complaining their room hadn’t been cleaned. The girl on reception said she would go and fix it. I went out for food and when I came back to look at my room I noticed the floor hadn’t been cleaned. This made me pull back the sheets where I found stains and body hair. The pillows were covered in hair. A large build up of dust around the parameter of the room showing it hadn’t been properly cleaned for some time. The skirting was dirty and the toilet seat still had urine splashes on. Went to recent where the young girl said she had no room to move me to but she would come and attend. As I sat waiting 3 others came down to complain about the state of their rooms. All the corridors were dirt and the floor in the lift hadn’t been cleaned in a long time. The hotel in general is a disgusting heath hazard. I felt sorry for the young girl on reception who was left on her own to deal with all these complaints.