Amazon UK CWL1 - Swansea

Emma D.

I have experienced significant dissatisfaction with the Amazon delivery service. On October 16, 2025, and again on October 18, 2025, the driver failed to adhere to the delivery instructions specified in my account. I had requested that the driver press the video doorbell before leaving the package and place it in a secure location. Unfortunately, both times, my parcels were simply left in plain sight by the front door, making them vulnerable to theft.

To exacerbate the situation, the driver also neglected to close my gate, despite a clear sign that requests, "Please close the gate, thank you." This is particularly alarming as I have two dogs, and their safety is at risk when the gate is left open. The overall disregard for delivery instructions and protocols concerning safety is unacceptable. I expected a higher standard of service from Amazon, and I genuinely hope that measures will be taken to prevent these issues from happening again in the future.

Malcik I.

You are not allowed to stay in a cab. They made me wait nearly 2h in cold , noisy room. This not how.drivers should rest. Avoid,avoid,avoid. Dogs are treated more humane then drivers in this " rest room"

Alfie G.

One of the better ones! Staff on the gate are a right laugh! The usual free coffee and loud tv 😂

Marius G. C.

Acceptable but it can be much better.

Nicolescu S.

Personal with an arrogant attitude, provocative, who does not do his job... leave the impression that they are disturbed by your presence and do not hesitate to humiliate you. When you get to the gate, they check you sometimes for 20 minutes... they go around the truck as if they want to buy it... then after a time you enter their yard... they rush you. They snatch your keys from your hand, They don't let you -check your trailer, to prepare your documents, they hurry you to leave the yard.
I think it wouldn't hurt to take a periodic psychological test!!!
"if you don't feel like working, don't come to work, stay at home! If you're nervous stay at home...don't provoke other people...maybe you'll find someone more nervous than you and will put you to sleep"
I rarely found ok staff who did their job well, and that person was a woman.

Chris W.

Visited here briefly, easy access however entry is not the same way as you enter. And parking is reverse only.
Very good security measures in place.

S B.

Great bunch of lads at inbound and outbound, friendly atmosphere, they're good as gold. Parking spaces for trailers badly designed, very tight especially when trucks are waiting for a collection. Nice new restrooms for drivers.

Jon G.

Don't have ur driver breaks ere.vosa always on there door step