WEX Europe Services Limited - Manchester

Chris N.

I was recently recommended to join WEX from an industry peer, having had pricing issues with our previous fuel provider.

Account manager Jessica called me to discuss WEX, and the options they had available to help. Jessica was brilliant from start to finish and provided a streamlined service, getting me set up in no time at all!

Thanks Jess, fantastic work!

Chris
TLC Transport Services Ltd

Chris J.

It is with a great sense of satisfaction that I write this review to applaud the outstanding service I recently received from Jessica Heath, an account manager at WEX. As a first-time applicant for a fuel card, I was unsure of the process and slightly nervous. Thankfully, Jessica turned this potentially stressful situation into a fantastic, stress-free experience.

From the onset, Jessica displayed a high level of professionalism mixed with a genuine willingness to help. Her knowledge about the application process was not only thorough but also reassuringly practical, which gave me the confidence that I was on the right track.

Jessica's customer service skills are truly unparalleled. She guided me through every step, ensuring that I understood all the details without ever making me feel overwhelmed or burdened. Her patience, combined with a remarkable ability to convey information clearly and succinctly, made all the difference.

Throughout our interactions, I felt as though I wasn't just another client, but that my individual needs mattered. This level of personalized attention made me feel valued which, in this day and age, stands as a testament to Jessica's commitment to her customers.

Moreover, Jessica's exceptional customer service, in-depth knowledge about the product, and dedication to her role as an account manager are the reasons why I believe she's a valuable asset to WEX. Her efforts truly enhanced my experience with the fuel card application process, leaving me with a positive impression of both her and the company she represents.

In closing, I would like to express my heartfelt gratitude to Jessica Heath for her guidance and support. Her work is inspirational and her wonderful demeanor a reminder of what great customer service looks like.

Can't wait to engage further with WEX, assured that in Jessica, there's an exceptional representative who truly cares about her clients.

Mark M.

I contacted WEX a few wks ago and had no response, I called last week and spoke to Jessica who was brilliant, took the time to explain everything to me and guide me through the process.
Jessica was very knowledgeable and completed my application quickly, I look forward to using the card and saving money. Highly recommended.

Lucy E.

My Account Manager Jessica Heath is brilliant. We've had few issues in the past with the cards but Jessica was on hand to help. Great communication, super helpful and polite. Really pleased with the service Jessica is providing to us. Thank you 🙂

Mercedes T.

They were eager to sell us their fuel card and used my residential address instead of our company one without asking, then after 3 months of back and forth their credit team decided they cannot accept our proof of address (bank statement) as they can only accept council tax and utility bills which we do not have. I mean they wanted us to provide proof of address so that they can correct the mistake they made in the first place. Literally, they signed us up knowing we don't have a physical office, used my residential address wrongly, then refused to change it to our registered company address because we couldn't give them utility bills or council tax. This is how messed up they are... Customer service is absolutely useless, no one knows anything. You can't speak to their credit team directly, there is no manager on duty if there is one than that's as useless as everyone else. They overcharged us, their system is full of bugs ( shows we have 2 telematics from them when we only have one).Honestly, I could go on and on.

Anyone out there looking for a fuel card - please avoid Wex at all cost. I don't even understand how they have good reviews here, check Trustpilot before sign up with them.

Joe H.

Shocking service, sold me telematics. made them aware of the fact I don’t need it anymore 2 years ago and they’ve failed to remove it from my account and have been charging me for a service I haven’t needed or have anymore.. avoid if possible!!

Paul C.

Don't waste your time. Applied for a fuel card and was told it would arrive within 10 days but it didn't arrive when it should have. Tried contacting Wex and they just completely ignored me or told me they would call back.

Michelle S.

Tim our Account Manager is always professional and very helpful. There have been many occasions we have had issues but Tim has always got them resolved in a timely manner. We hope to we get to meet him one day.