TUI Serpentine Green - Peterborough

Skye T.

I'm so impressed with the service I received from TUI! Chloe was absolutely fantastic - she was incredibly helpful, kind and made sure our holiday was everything we hoped for. Her exceptional customer service really made the difference. I highly recommend TUI to anyone looking for a stress-free and enjoyable holiday experience. 5/5 stars!

David M.

Popped in to ask a couple of questions this morning and ended up booking our cruise via very helpful Travel Expert Kaylie. Great friendly customer service and knowledge of the product. Nothing was too much trouble. A lovely cup of tea too !

donna Y.

I can’t thank the team at TUI’s Serpentine Green Peterborough store enough for their amazing help recently. Our holiday to Lapland was cancelled due to no snow, and we were absolutely gutted. However, as soon as we went into the store, they turned what could have been a really stressful situation into something so much easier to handle.

The team were so kind and understanding, really taking the time to listen to what we wanted, with a special mention to Sarah who guided us through the whole process. They worked hard to reschedule our trip and made sure everything was sorted quickly and smoothly. They were patient with all our questions, kept us updated the whole way through, and even made sure my little boys were entertained and comfortable while we sorted everything out. They were so accommodating, which made the experience much less stressful for us as parents!

Not only did they help rebook our Lapland trip, but they also advised us on a new destination for 2025 that ticks all the boxes for our family. We left feeling so reassured and excited about what’s to come.

A massive thank you to the Serpentine Green Peterborough TUI team for going above and beyond. Your customer service was absolutely brilliant, and we’re so grateful for all your help!

Amanda H.

A big thank you to Sarah, for advising me on a great River Boat trip on the Rhine. It was for my wife's 60th birthday celebration. All in all a great holiday, excellent facilities and service. Brilliant, would do it again!

Emily N.

Went in to book a holiday to Mexico, Kaylie was amazing at explaining all our options and going out of her way to find us the best deal. She explained all of the little things most wouldn’t think of when it came to our booking, and also showing us the experiences and excursions from the hotel. We arrived late in the evening with no appointment and Kaylie still went above and beyond to get us the holiday we wanted. 5 star service.

Eleanor B.

Popped into the store to book a holiday at the weekend. All of the staff were amazing and so helpful. Had no idea where I wanted to go, but they found the perfect holiday at the right price - they even sorted my travel insurance and car parking for me! Can relax knowing everything is sorted, and will definitely be back for currency nearer the time. Thank you again, will never book anywhere else!

Louise H.

I went into the store today on a whim to look at holidays to Florida. We sat with Rebecca, the Florida expert, who was not only professional, lovely and friendly but she also guided us through the options for Florida from the onsite Disney resorts to the benefits of staying on International Drive. She certainly is an expert as she recommended restaurants and other local places of interest. We did book the holiday in the end and that was down to Rebecca and her clear passion for Florida! I would most certainly come back to the store to book a holiday, after the outstanding service we received in store today.

Emma W.

Booked mine and my partners holiday with Rebecca (serpentine green) she’s was so so helpful and made the whole process so much easier we will absolutely be coming back to book our next one with her!