New Mills Post Office - High Peak

Alexander J.

I like to start of with saying the staff here are amzing allways very welcoming. I really feel the stafe deserve a big thank you i honestly cant say enough good about them. The shop itself feels like a old post office with lots of random stuff in it witch i achaly like because you dont no what you may find. Some of the items are produced by local people and sold in the shop which I think is very important in a small village.

The big problem

Unfortunately I feel the stuff I left rather High and Dry when it comes to Manning the shop. The queues can be ridiculously long to the point they are reaching outside the shop. This is of no fault of the staff and I would believe it would be down to how it is managed. I strongly feel it is disgraceful to leave your members of staff so overwhelmed. The fact that there was only one person today was so unfair on the member of staff. This is also aggravating for the customer and unfortunately it's the member of staff which has to deal with that. Not the company who is Cheaping out are not paying for adequate staff to be there. They have a lovely team of staff who are willing to help with anyone's needs. I personally feel the staff of let down because of how the management understands the facility. It is unfair on the people who work there to expect them to be able to deal with that meany customers without eny back up.

amanda R.

5 stars for Heather ….despite there being a long queue and working on her own she was very helpful and explained how my problem with DVLA could possibly be resolved !
After speaking to Dvla her advice was indeed correct so a big thank you from one very happy customer

aishahbabe

Someone else said cold and grotty-not true. The place is clean and bright and the staff are friendly and efficient. There is a great selection of cards, gifts and confectionery. Passport photo booth is useful. Yes there are sometimes long queues but that is not their fault. Not another post office for miles so lots of people use it. Also all the banks are closing so many people have to do their banking at the post office. This place is a much needed and very much used resource in the village.

Keith M.

Service offered by the lady is always friendly, polite and very good. The same cannot be said when the Asian gentlemen is at the counter. He seems to give priority to chatting on his mobile phone or sending messages when serving, rather than attending to customer's need which I find very rude.

Tim H.

One member of staff near Christmas is just bonkers. Moved 3cm in 15 minutes then gave up. Hopeless doesn't describe it.

Helena J.

Very rude woman working here - I came at 13.05 because the note from Royal Mail states the office is open until 1.30pm. The woman was trying to send me away, she eventually gave me the letter when I showed her the Royal Mail note but told me that I SHOULD BE CONTACTING Royal Mail to get the opening hours amended, unbelievable and very poor service.

Simon F.

The lady serving was lovely. Nice little local shop, will pop in again next time I’m in there area.

Andrew K.

Well stocked Post Office, lovely knowledgeable staff & always a pleasure to visit.