wilko - Oxford

Address: Templars Square Shopping Cent 1/2 The Square OX4 3UZ, United Kingdom.

Website: wilko.com
Specialties: Hardware store.
Other points of interest: Same-day delivery, Wi-Fi, Wi-Fi, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 793 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of wilko

wilko Templars Square Shopping Cent 1/2 The Square OX4 3UZ, United Kingdom

Wilko Store in Oxford

Wilko, a prominent hardware store chain, has a branch located at Templars Square Shopping Centre in Oxford, United Kingdom. The store is situated at 1/2 The Square, OX4 3UZ, offering a wide range of products and services to cater to the needs of local residents and visitors alike.

Store Specialties and Products

Wilko is known for its extensive range of products, including homeware, garden essentials, DIY tools, and hardware. The store in Oxford is no exception, providing customers with a bright and well-stocked environment where they can find competitively priced goods. For instance, a 5-litre white paint was recently available for just £7, reflecting the affordable pricing strategy of the store.

Store Layout and Queuing Issues

While the store is praised for its well-organized layout and competitive pricing, some customers have expressed concerns about the queuing system at the tills. The store offers a self-service option for customers paying by card, but this process has been described as somewhat cumbersome, leaving customers feeling like unpaid staff. This issue has been a recurring theme in customer reviews, with many suggesting that additional cashiers or a more efficient queuing system could improve the overall shopping experience.

Other Points of Interest

Same-day Delivery: Wilko offers a same-day delivery service for online orders, ensuring that customers can receive their purchases promptly.
Wi-Fi: The store provides free Wi-Fi, allowing customers to browse online or connect with friends and family while shopping.
Payment Methods: Wilko accepts various payment methods, including debit cards, NFC mobile payments, and credit cards, providing customers with flexible and convenient payment options.

Customer Reviews and Opinions

The Wilko store in Oxford has received 793 reviews on Google My Business, with an average opinion rating of 4.2/5. This positive overall rating reflects the store's strengths in product range, pricing, and store layout. However, the queuing issues at the tills have been a consistent area of criticism, with customers suggesting improvements to enhance their shopping experience.

The store's official website, wilko.com, provides further information about the store's products, services, and opening hours. While Wilko faces some challenges in managing customer queues, the store remains a popular destination for shoppers seeking a wide range of hardware and homeware products at competitive prices.

👍 Reviews of wilko

Rob D.

3/5

Like most Wilkinson stores this one is bright and well stocked and the goods are competitily priced, i thought this 5 litre white paint for just £7. The bad news is the woeful queuing for the tills, there is an option to serve yourself if you are paying by card, however this is a bit of a faff, and you feel like an unpaid staff.

Amanda L.

5/5

I received excellent customer service today. First Elizabeth kindly looked up a product on the stores stock website. She was so friendly and seemed very happy and polite. Sandra then took me to the item and gave me some advice regarding ideal products for my needs. She was also very approachable, friendly and content in her work. I will return to this store in the future I shall also recommend it to friends & family

Darrell W.

5/5

Love it been going there for years. They sell all sorts from food to garden stuff house hold stuff all cheap and affordable I love it. Got many garden stuff from there benches BBQs seeds I took to Malaysia that my misses couldn't get. Well cool place

Dessi V.

5/5

Always happy with wilko!! So reasonable price!!
I wish that there was another one in city centre. There were no smaller bins and if this could be added it will be even better.

Rachel C.

5/5

Usually the time that I go is quiet if you're picking up click and collect. Staff are friendly and sometimes there are great deals in store. If your looking for something that may have sold out at other Local wilko's try this one

Michal S.

2/5

Just went there to see if there was anything decent on sale since it went into administration, but no luck as the shelves were almost empty like for the last 2 years and there was not much on sale at all. Such a shame as it used to be a lovely place to shop.

Lorraine J.

5/5

I do like the occasional trip to wilko. They are very good at having in stock what is displayed on their website.

Not enough Staff available for checkouts which clearly frustrated waiting customers.

Always well stocked and always a good place to bargain hunt for household essentials.

S B.

3/5

This store has a great selection, everything you need plus other stuff you didn't know you needed. You can order online and collect it here too. Many people go to the pound shop near by but many products are cheaper in Wilko like cleaning wipes, hand wash and more!
Reason for 3 stars only - You have to check what you have been charged, the pricing can often be wrong (like special offer items being charged normal price) and items often have the wrong price on the shelf, sometimes there are no prices shown. The staff are hit and miss. There are some really nice ones but some are quite rude, one young guy treated me like I had the plague when he saw eczema on my arm.. They rush you at the checkout too, they start serving the next person when you are still trying to pack your stuff which makes me feel quite stressed.