White Waltham Garage - Maidenhead

Jason

Purchased an oldish ,high mileage Audi A3 from White Waltham Garage.
The service you will receive during purchase is second to none, at least that's what we thought until it developed a fault. Michelle and the team then went above and beyond what we could ever of expected to sort it out it record time. Honestly the BEST car dealer we have ever brought from!!!! Buy from with confidence, they will all look after you, before and even more importantly after your purchase.

Katie T.

I recently sold my second-hand car to White Waltham Garage, and I dealt primarily with Michelle. She was exceptionally friendly, courteous and patient and I have nothing but praise for the entire experience, from my initial enquiry through to the final stage. I would not hesitate to engage with the team at White Waltham Garage again. Five stars, and thank you. 🙂

Jake L.

Certainly! Here's a shorter and more professional version of the review:

I recently had my car repaired at White Waltham Garage and was very impressed with their service. The staff were friendly and professional, taking the time to explain the necessary repairs clearly. The quality of the work was excellent, and my car now runs perfectly.

Throughout the process, I was kept informed and there were no unexpected costs. The waiting area was comfortable, and the overall experience was very positive. I highly recommend White Waltham Garage for their reliable and efficient service.

brad Y.

Purchased a car from this garage and it has been nothing but trouble! Michelle is all nice during the sales process yet once she receives your money, she turns into a totally different person, patronising, rude and lies constantly! When I arrived the car was filthy and smelt like damp inside, covered in scratches and chips (which she previously agreed to get fixed and didnt), she told me they didn't valet the car as they did not have time due to carrying out service/mot and they only dabbed the scratches with a paint stick (correct colour from ford) but it was a noticeably different colour due to the fact it was done poorly and literally just slapped on with no care in big bulges of paint! I pushed and argued this and eventually regreattably agreed to £100 discount to go towards getting all the scratches repaired and cleaned as it was better then her original attitude of its not her issue, take it or leave it! I was told that within 72 hours of purchase I would receive a call from her own warranty salesman yet 5 weeks later still no call! No wonder due to all the issues with the car! Once I drove home, the oil light notified that it was only on 32% remaining, I immediately rang and spoke to Michelle, who originally apologised and told me they were not able to reset the oil light after service as carried out service early, I rang ford for a 2nd opinion and they told me that white waltham/Michelle is incorrect and it needs to be reset or risks voiding warranty, I once again spoke to Michelle who got very rude, admitted she could reset the light but it would be at my own EXPENSE! This is ridiculous when it's her mistake! I rang ford and booked in with them to get the car checked over for any other issues as I was worried there could be other problems due to this garages lack of care! Ford gave me written documentation that clearly stated the service Michelle claimed to have done, had not been carried out by white waltham as they tested the oil in the car and it was definitely old dirty oil, not the "brand new" clean oil that Michelle claimed to have used! I contacted her once again and explained to her that ford had given me written proof and asked her to either complete the service correctly or let me go to a different garage and she covers the cost, to which she refused both options and told me if I don't like it, bring it back for a refund as she could easily sell the car 100 times to anyone else who walks on her forecourt so didn't really care! This customer service is appalling! I seeked legal advice after purchasing the car due to all the issues, she then informed me because of that she had kept hold of my V5 log book (ownership document) and wouldn't be sending it to me until I either agreed to return the car so she could sell it to someone else or pay for all the work to be done myself and lose 100's of pounds repairing it! This was blackmail, she had received my money in FULL yet after 5 weeks still not sent the V5 log book which should of been sent within 48 hours of purchase! I sent an email asking for my V5 to be sent immediately to which she said she will send it but she wont be fixing any other issues and will be end of communication if so, Her emails became very hostile and rude, she was patronising at every opportunity and every email contained lies! I am now a lot of money out of pocket to repair this car so to anyone thinking of going to this garage, I would honestly say avoid! The sales process was great and friendly like so many others have said, I agree! but once your money is taken from your account and if you have any issues, the atmosphere changes drastically and you are met with rude belittling comments from Michelle and nothing but lies, with no care or respect at all!

Jack W.

Booked in the over day to check for a noise coming from my Range Rover, nothing but friendly and professional here, they go above and beyond! All welcoming, Will be returning

Wil M.

Bought a second hand focus, and literally was the 1 lady owner dream car. Never a problem, never an advisory, came with a free CD of harp music (hope she didn't miss it too much!) Garage threw in a timing belt change. Always helpful, and also willing to throw in a jump start if you conk out (different car!) in the parish car park, which is just above and beyond.

Scott ?. '.

Feeling stung and dissatisfied after a 1st and last visit. Have to give a star to post if only to say I'd suggest trying elsewhere.

Julia B.

Recommended to me when we moved to Twyford, has the be the best garage I have dealt with. I cannot thank them enough for their assistance and kindness during a most distressing time for me. Car back on road within two days