TUI Holiday Store - Shrewsbury

Todd Capes

I recently enquired about a holiday to Paris, and I had the pleasure of being assisted by Katelyn. From the very beginning, she was incredibly friendly and professional, making the entire process feel effortless.

Katelyn took the time to listen to all of my questions and provided detailed information about flights, accommodation options, and must-see attractions in Paris. She went above and beyond by offering tailored recommendations based on my preferences, which made me feel valued as a customer.

What impressed me most was her patience and ability to explain everything clearly, ensuring I had all the information I needed to make the best decision. She followed up promptly to confirm details and share additional tips for making the most of my trip.

Thanks to Katelyn’s expertise and exceptional customer service, I feel confident and excited about planning my holiday. She turned what could have been a stressful process into an enjoyable experience. I would highly recommend her to anyone seeking assistance with their travel plans!

I can't wait to book my holiday abroad!

david hitchen

i came into the store wanting to book something special for me and my daughter for her birthday. i spoke to the jake and he helped me look at all of my options, and tailored the holiday to my needs. he was super good at his job, but also had a great sense of humour. 10/10 service, i am looking forward to my holiday!

Flynn Sweeting

After booking a holiday to Barcelona a few months ago, my partner and I became very stressed and confused with the check in system. I came in and spoke to an employee called Jake at this store and he was an absolute treasure. Told us absolutely everything we needed to know, put our minds at a complete rest, and even gave us a few recommendations of things to do in Barcelona which we now cannot wait to do. Jake is such a polite and caring young man and an absolute asset to this store, and the TUI brand. Thank you.

Stephen Carter

Had a great experience in the shop, Jake was who was helping me, was very useful in helping to plan my holiday to Cape Verde due to his prior experience working there. Would definitely come back to book my next holiday. Thank you!

Alan Groome

Just had the pleasure of dealing with Katelyn at the Shrewsbury branch of Tui.
She was so helpful and nothing was too much trouble in her dealing with booking our flights. She was extremely polite and knowledgeable and showed great diligence in her service. We cannot recommend her highly enough..she is a great asset to the shop and company. Go and speak to her for your holiday needs as she is great...5 Stars..⭐⭐⭐⭐⭐

Nell S-J

Abbie booked us a girls holiday not too long ago. The place was lovely and she found something within our budget. She was very easy to communicate with and would definitely book with her again. Thank you!

Jess Walton

Brilliant experience booking our holiday with Katelyn! (Who is the double of Millie off love island) We weren’t the easiest of customers but she listened to what we wanted and found us the perfect holiday that catered to our needs! Couldn’t recommend her more!! Thank you!! X

PAUL HARRIS

Abbie is fantastic and a total asset to the branch and company, we always book with her for her patience and she is a good laugh, would highly recommend the girls at tui shrewsbury for your next holiday, thanks again abbie!