Trading 212 UK - London

Mike C.

I was a bit nervous about setting up an ISA with this firm, given the poor reviews on here, but they are recommended by MSE so I thought they should be trustworthy. As it happened, I made a mistake transferring money into my ISA, putting the wrong deposit reference, and the money did not appear in my account, even after a few days. I contacted the company via their online chat and sent them a bank statement as proof of deposit and so they could ID my bank account, and they had the money safely in my account within a couple hours, no fuss at all. I was very impressed with their service and efficiency.

Javi S. M.

Don't put you hard earned money with them. Complete disregard for the costumers, they will make you feel like a criminal when you want your money back. They also do this dirty tricks while you trading ... it is infuriating to explain in detail.
I've stopped trading with them for a while but still have money with them, as many people already explained how traumatic they are it to login. They asked me to video myself like a fool and then go " We are reviewing your account" , that can mean days pfaaaa . Just Don't go with them. They Advertise 24/7 Support ,that's an INSULT.

Daniel S.

I can't access my Account since 3 days. I have many open positions and orders. This is the worst nightmare for any investor. I can't manage my Stop Losses or close positions.
Customer support is total failure and I have no idea what to do or what is the problem.
I did the verification process in the browser and in the app again and again before posting this review and I also reached out to the support countless time. Still not able to login. You also should inform you clients about this process and not block the account without notice.

Chris F.

I've had nothing but fantastic experiences with T212. So much innovation, pushing the boundaries of the possible and making me wealthier. Never had ANY issues with logging into to my account, buying, selling, accessing funds etc. Not convinced that most of these reviews aren't exaggerated by people who haven't followed processes properly. I highly recommend this company.

Gianni G.

Seems impossibile to withdraw my money. I made a withdraw request on the 16th of December, since then the request keeps showing as "pending" for a few days, and then it automatically voids the request, and puts the money back in my portfolio. This happend 4 times in a row, and the money is still in the account. The app never gave problems to deposit money, but it looks like it dosent like processing withdraw request.
IG works allot better

PJK L.

From my experience not sure this is somewhere I trust investing my money.

Non existent customer service. When you go to chat someone about your problem they say someone will be with you shortly. What they mean is 18 hours!! Be honest when people are waiting on response times and say 24-48 hours and not shortly.

When they do respond it doesn’t resolve the problem.

Document verification takes forever so if you are looking to take advantage of the free share offer then be careful as it may have expired by the time your documents are verified. So this could be a way they get round having to give out too many free shares!!

V B.

Tried to open an account, can't get past identity verification screens due to some sort of internal error either with Onfido or Trading212. No way to recover, report the issue or switch to a manual process. Tried reaching out to support via chat with a bot which is not useful, it said will hand over to a human and then no response, so gave up. Decided not to use them as customer service seems nonexistent and I wouldn't trust my money with them as wouldn't know how to deal with if I face an issue.

Kayla J.

I have been unable to withdraw my money for over 6 months! Now each time I try to, it puts me through to an AI screen recording page for ID which doesn't even work. Right now I would absolutely NOT! recommend doing business with this company as it has gone down hill.