Toomey Dacia Southend - Rochford

Toomey Dacia Southend: A Comprehensive Overview

Toomey Dacia Southend stands as a respected Dacia dealer located within the Automotive Retail Park at Cherry Orchard Way, Rochford, SS4 1GP, United Kingdom. This dealership, part of the wider Toomey Motor Group, offers a dedicated focus on the Dacia brand, providing customers with a seamless and informative experience when considering a new vehicle. The dealership’s commitment to customer satisfaction is evident in its numerous positive reviews and the comprehensive services it provides.

Contact Information: For immediate assistance, potential customers can reach Toomey Dacia Southend via telephone at 1702811678. Alternatively, they can explore the dealership’s offerings and learn more on their website: toomeymotorgroup.co.uk. This website provides detailed information on current models, specifications, and available promotions.

Specialties and Services

Toomey Dacia Southend specializes in the sale of new and used Dacia vehicles. They pride themselves on offering a wide selection of Dacia’s popular models, known for their practicality, value for money, and distinctive design. Beyond the initial purchase, the dealership provides a range of valuable services, including delivery options and a commitment to ensuring a smooth and hassle-free ownership experience. They cater to diverse customer needs, reflecting a dedication to both sales and after-sales support.

Location and Accessibility

The dealership’s strategic location within the Automotive Retail Park offers excellent visibility and accessibility. The address is Dacia Dealership, Automotive Retail Park, Cherry Orchard Way, Rochford SS4 1GP, United Kingdom. The location is designed to facilitate easy access for customers traveling from across the region. Furthermore, Toomey Dacia Southend has taken significant steps to ensure inclusivity and accessibility for all visitors.

Accessibility Features: The dealership is equipped with a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a strong commitment to accommodating individuals with mobility challenges. Customers with specific accessibility requirements are encouraged to contact the dealership in advance to discuss their needs and ensure a comfortable visit. In addition to these physical accommodations, the dealership accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, providing flexibility for all customers. This diverse payment infrastructure contributes to a convenient and user-friendly purchasing process.

Customer Feedback and Reputation

Toomey Dacia Southend boasts a strong reputation within the local community, as evidenced by the substantial number of customer reviews available on Google My Business. Currently, the dealership has 359 reviews on Google My Business, providing a rich source of feedback regarding their service and vehicle offerings. The average opinion rating is a commendable 4.8/5, highlighting the overwhelmingly positive experiences shared by customers. This high rating speaks volumes about the dealership’s dedication to providing exceptional customer service and delivering on its promises. The consistent positive feedback suggests a culture of responsiveness and a genuine desire to meet and exceed customer expectations.

Key Aspects of Customer Experience: Numerous reviews consistently praise the helpfulness and friendliness of the sales team. Specifically, customers have highlighted the positive interactions with sales personnel like Zach, who is described as a ‘helpful and cheerful sales person’ eager to assist clients. Furthermore, the assistance provided by Charlie, Zach’s assistant, in explaining the vehicle’s features and aspects was frequently cited as particularly valuable. The process of collecting the vehicle was also described as smooth and well-organized, with both sales staff members demonstrating a thorough understanding of the vehicle and its functionality. The dealership’s commitment to timely delivery is another frequently mentioned positive. One customer noted that the Dacia that managed the delivery ‘delivered in a very short timescale’ and appreciated the ‘app which showed the stages of delivery which allowed me to monitor the order progress’. This showcases the dealership’s focus on efficiency and transparency throughout the purchasing journey.

Overall Impression: Toomey Dacia Southend appears to be a well-run and customer-focused dealership. Its dedication to accessibility, its wide range of services, and the overwhelmingly positive customer feedback all contribute to a compelling proposition for those seeking a new Dacia vehicle. The dealership’s investment in technology, such as the delivery monitoring app, further demonstrates a commitment to providing a modern and convenient customer experience. It’s clear that Toomey Dacia Southend strives to be more than just a place to buy a car; it aims to be a trusted partner in the customer’s journey towards vehicle ownership.

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👍 Reviews of Toomey Dacia Southend

Andrew H.

5/5

We had a great service, Zach was a helpful and cheerful sales person, happy to help when needed. He, and his assistant Charlie, did a great job when we collected the vehicle, explaining all aspects of the car.
We were also impressed with Dacia who managed the delivery, delivering in a very short timescale. I loved the app which showed the stages of delivery which allowed me to monitor the order progress.

Copperfox W.

5/5

After being sent a personalised walk around of our proposed purchase by one member of staff, we made an appointment and met Liam. He was both polite and helpful and made us, in particular my wife who is mobility limited, feel most welcome. We already knew what we wanted but Liam was in no way pushy and explained any extras we could purchase. A credit to the company and a pleasure to deal with. Many thanks Liam.

Debbie D.

5/5

Our sales experience was good. The process of ordering the vehicle was uncomplicated and all aspects explained clearly.
We were kept updated with the progress of the order and the vehicle arrived before anticipated which was great.
The handover day was dealt with professionally and efficiently and we felt fully briefed on the vehicle and reassured that we could get back in touch if the need arose.

Chas S.

5/5

We had a very good experience at Dacia Southend and were, for the most, in Zach's very capable hands.
Every stage including, search, test drive, sale and handover, went very smoothly. Nothing was too much trouble and when Zach was unavailable, others seamlessly stepped in. Everyone was knowledgeable, spoke to us with respect, while balancing professionalism and friendliness.
Dacia are good motors and what you get on board is real vfm. Thanks guys.

Heather C.

5/5

Thank you Liam and Charlie for helping me to make the right choice, I can’t praise or recommend them high enough. I’m now waiting on my new Dacia Bigster in blue. You both helped me to workout what I was going to do as I had no idea when entering the showroom.
Everything is being made so easy for me and I really appreciate that.

Mark W.

5/5

Great experience at Toomey Dacia.
There was prompt and polite communication with Brandon after contacting the dealership through Dacia's website including a personalised video of the car I was interested in.
Test drive went well.
I then had a truly excellent handover of the car from Liam even though it wasn't "his" sale who sorted out some issues with the paperwork before showing me everything I needed to know about thd car before driving it away.

Steve C.

5/5

The purchase of our new vehicle was dealt with by Ellie. She was extremely helpful and informative , even though she was incredibly busy. All our questions were addressed in a professional , knowledgeable and friendly manner. At no point did we feel rushed or pressurised. She is an excellent ambassador for the company and continues to provide superb aftercare following our collection of the car. Highly recommended !!

Mark R.

5/5

We had a very friendly and informative sales person in Zack Herring who really seemed to care about getting everything just right and kept us well informed throughout the process.
The sale manager came over and introduced himself whilst I was initially waiting to see Zack.
Everyone else there all seemed happy and helpful.