Shrewsbury Audi - Shrewsbury

Lauren M.

Extremely disappointing experience with Shrewsbury Audi. Would not recommend!

This was my first time dealing with this dealership and it’s safe to say it will be my last. I test drove a car, put down a deposit to secure it, and was accepted on the finance everything was in place and I was due to collect the car on the Friday.

Then, on Thursday one day before I was due to collect the car, I received a call from the Used Car Sales Manager, Dan Porter, informing me that the car I had bought had already been sold and collected by another dealership on the Wednesday and sold to another customer!!! I had already sorted my insurance, taken my private plates off and put them on retention, and was completely ready to collect the car only to find out it had been sold to someone else after my finance was approved.

To make matters worse, the used car manager offered a car that was two years older with double the mileage as a replacement. There was no genuine effort shown to find me another suitable car, even after I made it clear I urgently needed one. I had to constantly chase the dealership for updates and answers, and not one person from the used car team made any attempt to put things right.

The only person who showed any willingness to help was the manager of the new car sales team, and I do appreciate their effort but overall, the experience with the used car department was appalling.

I ended up being pushed towards another Audi dealership, who thankfully were brilliant and sorted everything out but that was no thanks to Shrewsbury Audi.

Would absolutely NOT recommend this dealership. Extremely poor customer service, lack of care, and a complete disregard for customers. A truly awful experience from start to finish

Alice E.

First time visiting Audi Shrewsbury, we were looking for an A1. We arrived at 3 o’clock, we were driving away with a new car within a few hours! Phil went above and beyond to get the finance sorted quickly and get us a good monthly price. We also part ex’d our current car for a great price. Definitely would recommend this dealership, lovely staff and great cars. Thank you so much Phil.

Altitude A. P.

Polite incompetence...

The staff are very polite, but the service is terrible. Booked for a service while I wait two months in advance, only to be told it can't be done while I wait.

This is after arriving at before 8am as requested and waiting over 25 minutes to be checked in to start with.

This is the second time they've done this to me, making it 2-for2 and a 100% failure rate.

If the work can't be done while I wait, don't book it for such, or offer a courtesy car or a lift home.

Alice T.

Booked our car in for a diagnostic. We received a confirmation text the day before our appointment, when we arrived at the appointment we were told that the diagnostic machine is broken so they are unable to do the work untill mid-end of November. I understand that this can not be helped but I am very disappointed that we were allowed to turn up to our appointment before being informed of the problem. Not a very good first impression! I would give 0 stars.

Michael S.

Great personal service, Mollie made the process very easy. Always smiling and welcoming she made the stressful job of buying a new car easy. The hand over was very professional and she explained everything as this is our first electric car. Great job Thanks

Alan G.

An absolute pleasure from my initial visit to handover. Professional, courteous staff that simply could not help more if they tried.

Vicky S.

Having had a catalogue of issues I do wish I’d read the reviews before purchasing a second hand vehicle from this dealership. They are great in sales, but if you are unlucky enough to buy a car with issues as I was then the aftersales is shocking. It’s really put me off Audi and it’s a shame as I do like the brand but don’t want to have to travel for an hour to get to a decent dealership. I had thought paying the extra to buy from a main dealer would give me peace of mind, but it’s the opposite. First my car rear washer didn’t work from day one. They fixed that after a week or so, then returned the car, dropped the key on the front wing damaging both the key and the car, got me a new key - don’t respond to me for a Month when I wanted to arrange to collect it, then the alarm started to go off all the time for no reason. Car goes in on a Monday - comes back Monday evening and I am told it’s fixed - alarm goes off directly and then again at 3am meaning the car can’t be locked. Tried to book it in again, told there is no courtesy car available and suggested I call breakdown. Messed about for ages - raised a formal complaint with Audi and got something done. Car comes back and it’s showing low oil- I email the service manager - this is 11th April - still waiting for a reply. I hadn’t noticed it particularly initially but when the car was returned it also now won’t open the boot unless I use the key and the brakes are squealing. The saga continues. My advice as with other reviews, Audi are a good brand, a nice car but avoid this particular franchise.

Ben K.

Service and communication very poor. Had a service a few months ago which was booked well in advance to be told the day before the hire car we had booked is not available. Over the last 2 weeks have spoken about selling our car to Audi Shrewsbury .On both occasions I have been told someone will phone you back or send a link to add photos of the car and never hear anything back. I'll go elsewhere where now . Need to sort communication / customer service out as a priority. Other Audi branches get back to me straight away and show a much better level of service.