Rainbow Leisure Centre - Epsom

Peter D.

Have been coming here for a swim for quite a some time and always been met with welcoming staff and friendly atmosphere. Centre itself could do with refreshing some facilities, but nothing too major to dislike. My only issue is occasional stench smell of sewage in swimming pool, but that was only a few occasions so far. Pool temperature is adequate, overall cleanliness is good for how many people pass through on daily basis. Will see what changes the new owner will bring, but have visited some of theirs leisure centres, hoping for good ones. Overall 5*

Hayley

Second time arriving here at 2pm to be told the steam room isn't on to reserve energy!!!! Nothing on website or when you call are you told this.

Main reception say; oh because the central phone team are not aware! Does someone want to explain how customers know then? Won't be returning.

Reception team are completely unprofessional. I would get a better level of service from AI! Whole set up is ridiculous!

Alexandra J.

The spa was very dirty. When we arrived for our spa session 4-5 there were no staff available to assist us. The one staff member in the spa experience was so rude when we asked her where to go. There were no towels or refreshments available like at other locations such as tea or cups for water and the water machine wasn’t working to fill up water bottles. In the change rooms the hair dryers didn’t work and the machine to help dry your swimming costume did not work. Also it would be nice to know that the steam room is not working before we turn up. Overall I would not return ever to this better location. Rude staff and poor spa experience.

Patt F.

Very friendly staff. Took our 11 month to her first soft play experience. We think she enjoyed it, but there were some quite intense children regularly bombing into under 2's section. So has to keep a very watchful eye on the other kids as well as our own daughter so was a bit much at points, but the staff were very on it and politely informing parents that it was a strictly under 2s area and to try and please remain in the big kids area. All in all will go back again for sure but, and no judgements here, just would have liked some parents to have been adhering to the under 2s only rule

Billy H.

Been a member for 2 months now and it's fair to say that overall the leisure centre is a 2 star place to go now. The reason for my review tonight is that after my workout myself & 3 others went into the spa to have a steam, sauna and jacuzzi. 1 of the 4 of us went to a lady called Charlie (FI) to inform her that the 2 out of the 3 things in the spa wasn't working properly. She said she would sort it but she actually turned them off instead. Jacuzzi off. Steam off. Sauna off. She never had the minerals to come back & check her work. Unsure if she had a bad day or hates her life but 4 people who have worked all day had a really bad experience. Thanks

David A.

I go swimming here at least once a week quite good. Given that it’s over 25 years old compared to the pool in North Cheam which is pretty filthy. There is a new management company just started so we’ll see how they get on

BDASaltt

pool facilities are alright, nothing really wrong there. The sports hall is alright as well, although availability for certain things (i.e. badminton) isn't too good.
Gym facilities are decent, there are a plethora of cardio machines which strangely get fixed and the weightlifting section is alright. The PT'S are pretty good too.

The main problem is how poorly the centre is kept, in which there just seems to be 0 care about it for the past few months. Been visiting regularly for nearly 2 years, and at this point and it's just becoming worse by day.

- Spas have mould all over them and are just incredibly dirty. These need some proper care as it seems dangerous to even step foot inside as there's a high chance you'll be walking out with some sort of disease.
- Certain cardio machines are broken nearly all the time, in which they do get fixed occasionally at the very least.
- The scanning gates have been broken for nearly ~2 months as of writing, which is an issue of course when there are queues for people swimming, as it takes a while for a queue to dissipate. Some staff come off across as ignorant to the issues in the gym and also people scanning in (experienced this quite a few times), hence, the scanning gate should probably be fixed?
- The water fountains leak and one of them just doesn't work anymore near the cardio section.
- The machines feel rather dirty, and some of the attachable equipment (i.e. v-bars) are not in a good state.
- Certain cable machines sometimes just don't budge or the thing you need to pull out to change their elevation just entirely comes out, making it unusable.
- The changing rooms are also in a very unclean state in general.
- Very untidy across the gym, across the weightlifting section & open space on entry there are always weights lying around. Probably an issue for people using it though.
- Gets incredibly warm inside the gym, feels like AC doesn't exist inside.
- The same TV screen over one of the treadmills has been purple for well over a year at this point. Obviously no one cares about them but it's an indicator of the state of the gym.

Overall, for the purpose of swimming, this is a decent centre, as the pool is maintained rather well. The sports hall is also great for what it can allow. However, the gym is in a terrible condition and it's rather unbearable visiting it due to the mass of issues it has that don't get addressed, in which some have been a problem for a while now. If visiting for the gym aspect would 100% recommend going somewhere else than here as it doesn't seem like anything will be done about how bad it is right now.

Huw R.

I've been a member of Rainbows for about 8 years, mainly using the swimming pool. Its a very friendly place. I have noticed recently that things never get repaired. Some of the mens lockers upstairs are broken.A few of the changing rooms in the swimming pool have broken locks. The mens toilet has had one of the cubicle closed for over two weeks, the kickboard beneath the urinals is missing exposing the wooden structure which is rotten. The floor in the mens toilets does not let water drain away so often the floor in this area is wet.Today I reported that a section of the facia is coming away.in the front.
I'm very supportive of the centre which I and my family have enjoyed, I'm getting concerned that things are not being maintained.