Mercure Ayr Hotel - Ayr

Steven H.

me and my wife stayed here on 24/10/2025 for our 15th wedding anniversary, was absolutely superb, room was stunning, staff so friendly and welcoming, especially meghan who was on reception, basically the face of the hotel. because if you need any help or information you either go to or phone reception, ENTER MEGHAN, her enthusiasm for the job was infectious, she wished us goodnight as we turned in, and was back to wish us a good morning as we came down for breakfast, I don’t know the wage structure but this little diamond Needs to be tied down, I said to my wife if I run a hotel and happened to stay here for a short visit I would move heaven and earth 2 get her to come work for me, only sour taste was after paying nearly £150 for overnight stay, had to pay £7 to park in their car park, I would much rather they included the £7 in the price of the room (I would have been no wiser)and told me parking was free, 🙆‍♀️, but can’t wait 2 go back THANK YOU 🙏

266brendand

No explanation of Hotel facilities upon check-in. Room was ok furniture has seen better days but it was clean. Bathroom small and toilet tight against the wall so not excatly comfortable fixed shower screen and no grab handle doesn't make it easy to get in and out of the bath. Breakfast was just ok nothing special food was Luke warm at best. Breakfast staff could do with some customer focused training. Reception and bar staff very friendly always greeted me with a smile. Would visit again but hotel could do with an upgrade.

Dr. B. C.

I had a very pleasant stay at the Mercure Ayr Hotel. The room was comfortable and the seaside view was lovely in the mornings. What really made the visit, though, was the service from Finlay and Luis — both were friendly, helpful, and nothing was too much trouble. It’s not often you come across that kind of genuine care these days, and it made all the difference. I’d happily stay again. Definitely recommend to anyone else who is considering going!

Chris E.

We had a great stay at this hotel! It’s a great value for the money and is conveniently located in centre of town, plus it has a nice little parking lot.

Our room was spacious and comfortable, with all the essentials like toiletries and hot drink options.

I'd definitely come back the next time we’re in the area!

Tarasmum62

We don't understand why there are so many negative reviews on this hotel. We came for 2 days and were given a massive room on the top floor, which was clean and comfortable. The staff are lovely and dinner and breakfast were delicious. This is our 3rd visit to this hotel and we'll definitely be visiting again.

Karen T.

Donald, who works in all areas of the Mercury Ayr is are valued member of staff. Anytime we have been in the hotel this man has been more than helpful. He works very hard and is there literally night and day. I truly think he should be given recognition for his hard work as I know he has been here for many years and has always been more than helpful and courteous. I do hope that this review will be a recognition of his hard work.

annewK7324VM

The hotel was tired, needing maintenance, not too clean and the restaurant was awful. At breakfast it was commonplace to have empty containers for milk, juice, bread etc. the cooked food was often not available without a long wait and I was given both very undercooked eggs(clear white) and almost raw bacon. We ate dinner once and although there were very few guests there our preferred choices were unavailable. What we eventually received was edible but otherwise unremarkable.||Our room was poorly cleaned, including the sink not even being wiped down. We had to request additional toilet roll.||The hotel charges in advance for parking and keeps doing so even though they clearly have more people paying for parking than available spaces.||On a plus side, the staff, although mainly untrained, were in the main friendly.

Amanda E.

Just back from 3 night stay with my 14 year old niece . Had a fab time . Room was good , couple of things need a wee upgrade like the lamps, mattress protectors . The service from every member of staff was fantastic, all so welcoming and efficient. Anything I phoned down for was dealt with very quickly. We had breakfast every morning, food was nice but maybe a little change day to day as we had the same thing each day, but was lovely . Never got chance to try dinner but will next time. The location is fantastic . So local to everywhere, the beach, train station , shops etc . We had great sleeps except the first night but that was the heat . Maybe fans being offered during summer would be good. Only thing that disappointed us was the swimming pool being closed . looking through pics and on Booking.com they still offer the pool , but there is a small disclaimer that it's closed which is a shame . Overall , great stay and looking forward to the next x