Lucid Systems Ltd - Ipswich

Lucid Systems Ltd: A Comprehensive Overview

Lucid Systems Ltd stands as a reputable provider of comprehensive computer support and services, catering specifically to business-to-business clients. Located at Blue Sky Business Centre, Silver Hill, Hintlesham, Ipswich IP8 3NJ, United Kingdom, the company offers a wide range of solutions designed to optimize IT infrastructure and ensure seamless operational efficiency. Accessible via telephone at 1473355199, and further detailed on their website at lucidsystems.co.uk, Lucid Systems has established itself as a trusted partner for organizations seeking expert technical assistance.

Core Services and Expertise

Lucid Systems’ core competencies encompass several key areas within the IT landscape. They specialize in providing computer consulting services, offering strategic guidance on technology adoption, infrastructure upgrades, and cybersecurity protocols. Their computer networking service capabilities extend to design, implementation, and ongoing maintenance, ensuring robust and reliable network connectivity. Furthermore, they deliver robust computer security services, safeguarding sensitive data and mitigating potential risks. Their commitment to holistic IT support also includes a dedicated telecommunications service provider offering, facilitating efficient communication channels for their clients.

Accessibility and Inclusivity

Lucid Systems demonstrates a strong commitment to accessibility and inclusivity, reflected in their operational practices. The premises are wheelchair-accessible, featuring both an wheelchair-accessible entrance and a wheelchair-accessible car park. Internal spaces are equipped with wheelchair-accessible seating and a dedicated wheelchair-accessible toilet, promoting equal access for all visitors. Recognizing the importance of diversity, the company also provides gender-neutral toilets and operates as an LGBTQ+ friendly environment, fostering a safe and welcoming space. Appointments are required for service delivery, allowing for efficient scheduling and personalized attention. Recognizing that not everyone may feel comfortable discussing sensitive topics, Lucid Systems offers a transgender safe space.

Customer Feedback and Reputation

The company’s dedication to customer satisfaction is evident in its impressive online reputation. Currently, Lucid Systems boasts 88 reviews on Google My Business, with an average opinion of 4.9 out of 5 stars. These reviews consistently highlight the company’s professionalism, responsiveness, and knowledgeable team. Clients frequently praise the clarity with which technical issues are explained, ensuring they understand the solutions provided. The emphasis on proactive support and rapid problem resolution contributes significantly to the positive feedback received. It’s clear that Lucid Systems prioritizes building strong, long-term relationships with its clients, grounded in trust and mutual respect. The online appointments system streamlines the booking process, offering convenience and flexibility. The availability of language assistance further enhances accessibility, accommodating clients with diverse linguistic backgrounds.

Detailed Information

To facilitate seamless engagement, Lucid Systems provides a range of resources. The website, lucidsystems.co.uk, contains detailed information about their services, team expertise, and client testimonials. Potential clients can easily contact the team via telephone at 1473355199 to discuss their specific requirements. The Blue Sky Business Centre location offers a professional and convenient setting for both on-site and remote consultations. On-site services are readily available for comprehensive assessments and immediate technical support.

👍 Reviews of Lucid Systems Ltd

Brandon W.

5/5

I had a fantastic experience with this IT support company. The team was professional, responsive, and very knowledgeable. They quickly identified and resolved my issue, and explained everything in a way that was easy to understand. Their customer service was excellent from start to finish. I highly recommend them to anyone in need of reliable IT support

Matthew S.

5/5

Exceptional service from Lucid Their team is incredibly responsive, knowledgeable, and proactive in addressing our IT needs. From seamless cybersecurity solutions to efficient network management, they’ve kept our systems running smoothly with minimal downtime. Highly recommended and will
Certainly be using again.

Katrina L.

5/5

We have had a great experience with Lucid Systems over the years. Their team is consistently responsive and proactive, always quick to assist whenever we have an issue or question. A special mention to Karl, whose expertise, clear communication, and calm approach has been invaluable.

MICHAEL S.

5/5

Professional, friendly service and very customer focused. They excelled where others failed. Will continue to use Lucid Systems and highly recommend their services

Ed B.

5/5

Absolutely exceptional service always from lucid they always keep my business on track would def recommend.

Rukshar M.

5/5

Ben has been excellent in resolving the issue with my SQL installation. It took him just a couple of minutes. He is highly skilled and a great colleague. Highly recommended. Overall very happy with the promptness.

Nigel V.

5/5

We transitioned to Lucid 8 years ago for all our IT and phone support which, if I can recall, was a seamless process, I certainly would have remembered if it wasn’t so!

The team have always provided a caring level of support and are reactive and have great personalities too, sorry but this is rarer in some IT cases!, resulting in forging strong relationships and an understanding to how our business works and performs.

Outside of the standard support, when we are considering changes and/or have our own CRM software issues, they happily advise and consult.

I would highly recommend their services and won’t be looking to change for the foreseeable and never consider taking wider quotations when approached many times as they offer a much deeper level of service to cost alone.

Rob S.

5/5

Callum Mason took time to resolve a very tricky but important issue for me. He was very professional and diligent and kept me aware of the process. The solution took time to resolve and Callum followed up 24 hours later to check to see if the solution had worked.

Excellent service