Inverurie Garden Centre - Inverurie

Address: Oldmeldrum Rd, Inverurie AB51 0TP, United Kingdom.
Phone: 1467621402.
Website: inveruriegardencentre.com
Specialties: Garden center, Restaurant.
Other points of interest: Delivery, In-store pick-up, In-store shopping, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Free of charge street parking, Free parking lot.
Opinions: This company has 1038 reviews on Google My Business.
Average opinion: 4.1/5.

πŸ“Œ Location of Inverurie Garden Centre

Located on Oldmeldrum Rd in Inverurie, Inverurie Garden Centre is a popular destination for those seeking a variety of gardening supplies and services. The business also operates a restaurant for patrons to enjoy a meal in the premises. Address: Oldmeldrum Rd, Inverurie AB51 0TP, United Kingdom.

In addition to the garden center, the restaurant is a notable specialty of the business, offering a range of dishes for customers to enjoy. Customers can partake in in-store shopping, take advantage of in-store pick-up, and benefit from on-site services. Inverurie Garden Centre also provides a wheelchair-accessible car park and entrance, making it an accommodating destination for visitors of all abilities.

For those unable to visit the store, delivery options are available, and customers can utilize NFC mobile payments or credit and debit cards for payment. Free of charge street parking and a free parking lot are available for patrons' convenience. Inverurie Garden Centre proudly boasts a 4.1/5 average rating on Google My Business, with 1038 reviews indicating a high level of customer satisfaction.

πŸ‘ Reviews of Inverurie Garden Centre

Inverurie Garden Centre - Inverurie
Darren F.
5/5

Went for lunch, it was great. Had a gammon roll and got two substantial slices on a tasty bun. Very tasty all round. Friendly, efficient, and hard working staff. The little play area was perfect for my three year old while we ordered and waited for food.

Inverurie Garden Centre - Inverurie
JM
2/5

For several months, I have been trying to buy a specific garden item from Inverurie Garden Centre (to replace another which must have come from the garden centre originally), and the experience has been consistently disappointing. I emailed them directly in June with no reply to date, and on three separate visits, the most recent being this week, (purchasing additional items on each visit) I was told the person who deals with the plants wasn’t working - always the same excuse, with no alternative support, no clear information, and no follow-up.

Even more concerning is the poor service from the staff on the tills. They are consistently rude and unwelcoming - no greeting when you enter, no warmth or friendliness when you pay, and barely any acknowledgement at all. Too often, staff seem more focused on chatting to each other behind the tills than on engaging with customers. The atmosphere is cold and transactional, which is the opposite of what you would expect from a local garden centre.

Having worked in retail for many years and run my own retail business, I know how crucial staff training is. Simple things - a smile, a welcome, asking if you need help - are the foundations of good customer service. These are not β€˜extras’ - they are essentials. Without proper training and leadership, staff are being left to provide a poor experience which directly drives customers away.

It is a real shame, because the centre itself is good, and they stock a wide range of plants and gardening products. With genuine customer service, proper communication and the right staff training and management focus, they could be so much better.

Businesses survive on reputation and repeat custom. Having read other recent reviews, it is clear that the service and standards are not improving quickly enough.

Inverurie Garden Centre - Inverurie
Julie H.
5/5

Lovely cafe,nice fancy gift section. Walking distance from town centre and train station. Big outdoor plant section

Inverurie Garden Centre - Inverurie
Mitchell C.
4/5

Nice nostalgia trip, went to it today and it was lovely. Staff was nice to us, food was good, quite hot in the restaurant, don't think the air conditioning was working 😬. Good time! Would go again if not so hot πŸ˜‹

Inverurie Garden Centre - Inverurie
George D.
3/5

We have moved back to Scotland late March.
Always liked this place. Restaurant since has been V disappointing. Food and Drink standard below average. Just today, our Food was less than appetising. Waste of money.
Used to be great coming here.
Cannot fault Machinery Dept etc.

Inverurie Garden Centre - Inverurie
Archie K.
3/5

I had lunch here on 6th August and chose the hot plate of Honey Gammon.
Most of the fair sized meal was warm and not hot as advertised.
This was at 1pm in the day and it spoiled a good meal for me.

Surely the food can be kept hot or you will certainly lose valued custom through time if you do not.

Inverurie Garden Centre - Inverurie
L D.
5/5

Love this place! Have spent most of my time upstairs in the restaurant. Great options. Ok for vegans. Staff are lovely. Amazing gift shop 😍

Inverurie Garden Centre - Inverurie
Arturs V.
5/5

Had a quick run in for a launch and it was good πŸ‘ Soup Of the day, Chicken broth and Sweet potato soup πŸ‘Œ Cakes was amazing too πŸ˜‰

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