Inverurie Garden Centre - Inverurie

Darren F.

Went for lunch, it was great. Had a gammon roll and got two substantial slices on a tasty bun. Very tasty all round. Friendly, efficient, and hard working staff. The little play area was perfect for my three year old while we ordered and waited for food.

JM

For several months, I have been trying to buy a specific garden item from Inverurie Garden Centre (to replace another which must have come from the garden centre originally), and the experience has been consistently disappointing. I emailed them directly in June with no reply to date, and on three separate visits, the most recent being this week, (purchasing additional items on each visit) I was told the person who deals with the plants wasn’t working - always the same excuse, with no alternative support, no clear information, and no follow-up.

Even more concerning is the poor service from the staff on the tills. They are consistently rude and unwelcoming - no greeting when you enter, no warmth or friendliness when you pay, and barely any acknowledgement at all. Too often, staff seem more focused on chatting to each other behind the tills than on engaging with customers. The atmosphere is cold and transactional, which is the opposite of what you would expect from a local garden centre.

Having worked in retail for many years and run my own retail business, I know how crucial staff training is. Simple things - a smile, a welcome, asking if you need help - are the foundations of good customer service. These are not ‘extras’ - they are essentials. Without proper training and leadership, staff are being left to provide a poor experience which directly drives customers away.

It is a real shame, because the centre itself is good, and they stock a wide range of plants and gardening products. With genuine customer service, proper communication and the right staff training and management focus, they could be so much better.

Businesses survive on reputation and repeat custom. Having read other recent reviews, it is clear that the service and standards are not improving quickly enough.

Julie H.

Lovely cafe,nice fancy gift section. Walking distance from town centre and train station. Big outdoor plant section

Mitchell C.

Nice nostalgia trip, went to it today and it was lovely. Staff was nice to us, food was good, quite hot in the restaurant, don't think the air conditioning was working 😬. Good time! Would go again if not so hot 😋

George D.

We have moved back to Scotland late March.
Always liked this place. Restaurant since has been V disappointing. Food and Drink standard below average. Just today, our Food was less than appetising. Waste of money.
Used to be great coming here.
Cannot fault Machinery Dept etc.

Archie K.

I had lunch here on 6th August and chose the hot plate of Honey Gammon.
Most of the fair sized meal was warm and not hot as advertised.
This was at 1pm in the day and it spoiled a good meal for me.

Surely the food can be kept hot or you will certainly lose valued custom through time if you do not.

L D.

Love this place! Have spent most of my time upstairs in the restaurant. Great options. Ok for vegans. Staff are lovely. Amazing gift shop 😍

Arturs V.

Had a quick run in for a launch and it was good 👍 Soup Of the day, Chicken broth and Sweet potato soup 👌 Cakes was amazing too 😉