HSBC Altrincham - Altrincham

Kate P.

I went into the branch with a serious legal issue concerning an account and the team were amazing. All of the ladies in the branch acted quickly and professionally to help me resolve my issue. Chitra especially was so kind and helpful and really assured me I wouldn't be compromised any further. Thank you xx

Conny W.

This is one of my favourite branch. Candy who works there is superbly kind, genuine, and helpful. Her dedication to her work and serving the local community has been phenomenal. She has the ability to communicate with the Cantonese community and providing face to face interaction. It provides a great sense of relief and satisfaction to the now screen and go-home-and figure-it-yourself world. I will continue to use HSBC as my preferred bank as long as they provide these in person services with a good cup of joe.

James W.

I came into open a current account and found the process very smooth and straightforward. I was helped by a lovely member of staff called Sharon Maas who was helpful, informative and patient. I was unsure how easy opening this account would be due to past factors but Sharon was very kind and reassuring!

callmeh A.

Jamila Mahmood was exceptionally helpful and made us feel very welcome. We never felt rushed, and she took the time to listen to us and answer all our questions. Her customer service skills are outstanding. My husband and I were highly satisfied with the service she provided. She is definitely an asset to the company and is very knowledgeable.

Emma L.

I have been a customer since I was a student because in general I have had nothing but good experiences with HSBC... even when there have been problems they have sorted everything out quickly.

Came in recently (towards the end of the day) to try and sort out a joint account after having a ridiculous time trying to get one set up with another bank (we are talking three months of going around in circles with unhelpful AI bots and useless employees who direct you to the wrong place or back to AI agents again!). Honestly , I should've just come here in the first place!

I was informed it may be difficult to sort something on the day because appointments were needed to set up an account but the woman on the front desk said she'd check to see if anyone had availability anyway which was great! Luckily for us someone did and they were so helpful. So a huge thank you to Jayne Oliver who was absolutely fantastic! Even showed my husband how to sort things out on his phone (app wise etc) and provided useful tips on the app itself (some of which I hadn't even spotted myself as they are part of new updates!).

Brilliant customer service all around! It isn't very often you get to say that these days but is great to discover it still exists in places like this. Thank you!

GHL

I went to this branch to open an account, I am not tech savvy and couldn't really use the banking app. But with Candy Pang's help, the process went smoothly. She patiently explained and took me through the steps until everything is finished. Thanks.

ERIC T.

Candy at HSBC Altrincham was incredibly professional and helpful throughout our first property transaction. She clearly explained the entire process and ensured our seller was legitimate, which gave us great peace of mind. Highly recommend her support and service!

Sarah H.

Jayne is a brilliant asset to your company. I went & visited her in the Knutsford Banking Hub she took her time and was unbelievably helpful. Will definitely be coming back here on a Thursday when I need some advice