Hays Travel Morpeth - Morpeth

Address: Northumberland, 4 Market Pl, Morpeth NE61 1HG, United Kingdom.
Phone: 1670897461.
Website: haystravel.co.uk
Specialties: Travel agency, Currency exchange service.
Other points of interest: Wheelchair accessible entrance.
Opinions: This company has 34 reviews on Google My Business.
Average opinion: 4.7/5.

📌 Location of Hays Travel Morpeth

☎️1670897461

⏰ Open Hours of Hays Travel Morpeth

Monday: 9:15 AM–5:30 PM
Tuesday: 9:30 AM–5:30 PM
Wednesday: 9:15 AM–5:30 PM
Thursday: 9:15 AM–5:30 PM
Friday: 9:15 AM–5:30 PM
Saturday: 9:15 AM–5 PM
Sunday: 11 AM–4 PM

Hays Travel Morpeth: A Comprehensive Overview

Hays Travel Morpeth is a prominent travel agency located at the heart of Northumberland, specifically at 4 Market Pl, Morpeth NE61 1HG, United Kingdom. This esteemed agency has been providing exceptional travel services for a significant period, making it a go-to choice for people seeking expert advice and unbeatable deals on their trips.

Key Specialties and Services

The agency specializes in offering travel agency services and currency exchange services, making it a one-stop-shop for all your travel requirements. Hays Travel Morpeth ensures that customers receive personalized attention and tailor-made itineraries to suit their preferences, budgets, and interests.

Accessibility and Other Points of Interest

Recognizing the importance of accessibility, Hays Travel Morpeth has a wheelchair accessible entrance, ensuring that everyone can access their services without any barriers. This thoughtful consideration speaks volumes about the agency's commitment to customer satisfaction and inclusiveness.

Customer Reviews and Reputation

Hays Travel Morpeth boasts an impressive 4.7/5 average opinion rating on Google My Business, with 34 reviews to its name. This high rating is a testament to the agency's dedication to providing exceptional customer service, personalized attention, and unparalleled travel experiences.

One of the many glowing reviews highlights the outstanding support provided by a member of the staff, Robyn W. The reviewer expresses their gratitude for Robyn's help in resolving issues related to booking a cruise, emphasizing the agency's commitment to customer satisfaction, even in challenging situations.

Conclusion and Recommendation

👍 Reviews of Hays Travel Morpeth

Natasha O.

5/5

Massive thankyou to Robyn W for all the help for booking our cruise. Was some issues with the site but she got it resolved and we are so excited!! Thankyou Robyn 🙂

Martin C.

1/5

I am typing this from a hotel Rome. Today I wasted half the day trying to sort out a GoCity 5 attraction pass that had not been set up properly by Hays at Morpeth. When booking this, as recommended by Hays, we were told all we needed was to flash the QR code on the print off they provided, and we could get into a lot of the big attractions. We didn't entirely trust this and did book several attractions online using this pass. Now, in Rome, we find that Hays needed to send us a second QR code to go with the first..... which they hadn't, so our passes didn't work anywhere, and our bookings had been cancelled without notifying us. After wasting the entire morning, several taxi journeys, and missing attractions we believed we had booked, we finally resolved the situation thanks to the help of a lady at the Rome Touriststation (who actually had to telephone Hays and tell them what information they should have sent in the first place). We have managed to salvage something out of this mess, but we have missed the opportunity to see things we will not have the chance to now, our entire plans have been thrown out the window in effort to get some use out of this pass and we are now only going to get half the use out of it we intended. Overall, not a happy customer.

Update: Hays contacted us by phone a couple of days after we returned to say they were speaking to Gocity regarding our issues. It's been 4 weeks, and still no resolution or compensation for our trouble.

2nd Update: It is now 2 months later and I'm still waiting for a resolution to this.

3rd update: it is now nearly 5 months later, and this has still not been resolved.

4th update: Pretty much bang on 1 year later. This has still not been resolved.

Julie H.

5/5

Booked a cruise for late 2024 through Robyn at Morpeth. Very friendly. Helpful. Looked into the different options available as I had requested. We booked and I wouldn't hesitate to recommend them.

Paul J.

5/5

They went out of there way to keep us well informed about what was happening all the time during booking great team

Laura A.

5/5

All the staff are so warm and welcoming. They really try their hardest to find you the best deal.

Helen P.

5/5

Staff are always friendly and go that extra mile to help you. We wouldn't go anywhere else to book our holiday.

huw D.

5/5

Excellent customer service here.I was dealt with in a friendly professional manner by Marie one of the customer advisors.

Al S.

4/5

Very helpful when I needed to exchange some Euros. All staff were friendly and helpful.