DoubleTree by Hilton Swindon - Swindon

C W.

The room was large and very clean. The bed was hard, but I personally prefer that. The food is the restaurant was lovely (I had a woodfired pizza and my colleague had sweet and sour chicken). The warm cookie on arrival was a nice touch. The toiletries smelled lovely and shower was good. The only problem was the centrally controlled heating which was too high for me. The window didn't open and the AC didn't work (it just blew out even hotter air regardless of the setting). There wasn't a fan in the room.

Callum W.

Amazing two week stay here while travelling with work. The staff were very friendly and helpful, especially Franyla and carida! Rooms were lovely and very comfy. You even get a warm cookie when you check in! Very well located close to the motorway and a few food places.

Manoj N.

Convenient Location, Friendly Service, but Room for Improvement

We stayed at this hotel as a family of 3 during the Christmas holidays. The location is excellent—close to London, right next to the highway in Swindon, with easy access to amenities like Costa and Greggs. Parking is spacious, free for hotel guests, and newly renovated with proper signage.

The check-in process was smooth, and we appreciated the complimentary cookies. The room was decent in size with all amenities, though the furniture might feel slightly outdated. However, the centrally controlled heating made the room uncomfortably hot, and opening windows wasn’t ideal due to highway noise. The sofa bed was very uncomfortable due to thin padding and hard bars, causing back pain. I requested an additional mattress layer, but what was provided seemed more like a mattress protector and didn’t resolve the issue. While we were provided with a sofa bed for our infant, a cot would have been a more suitable option.

Breakfast had good options, and the staff—especially Thomas—were outstanding, going the extra mile to serve coffee when machines broke down. The bar had plenty of drink and food options at fair prices. The hotel is child-friendly with ample high chairs and a welcoming atmosphere.

Overall, a good value-for-money stay, but the heating system and sofa bed comfort need improvement.

Lisa B.

Service was top notch! Very friendly towards Americans. The two gentlemen working the night shift the night we were there were so kind and helpful. We had gotten in late and had gotten fish and chips from a nearby restaurant. We only had water and were very appreciative they had Coke Zero on tap at the bar. It was the middle of the night and everything had closed up. That small gesture was greatly appreciated. We look forward to coming back!

Kevin J.

Ideal location for NSBRC and M4 corridor.
The Car Parking Charge for Residents, whilst it's only £3, is unnecessary. I understand its to stop transient use of the car park.

Reception: Fully committed and friendly
ROOM: Spacious for the Money, a bit of wear in the bathroom [109] and fairly noisy due to passing traffic.
BAR: Very unpleasant experience. Lacking in staff creating long delay without a courteous welcome or apology. Really lacking customer service.
BREAKFAST: Fabulous crew working this area. GREAT SELECTION OF FOOD, Hot & Buffet.

Shannon D.

It was a nice hotel but what made it was Clavin on the front desk. He was extremely polite and always greeted me with a smile on a Sunday night. The food was as expected and it was a clean hotel. Very small gym, that was a bit of a disappointment, a very cramped room with very little equipment.

Travel50530264457

Superb hotel, great food , good selection of beers / lager ... staff really friendly Clavin on reception ( Thankyou ) and Beth F n B supervisor Thankyou . That's Customer service at its BEST. Will definitely be returning. One of the nicest and welcoming places I've been THANKYOU

Marcelo F.

Perfect service from Mkanzie and Chris, veru polite and great people skills’ turned up late needing a room and they helped me eifj it! Totally recomend the hotel and ask for them!! Thank you mckanzie and chirs once again! Will defently come back