Deben Leisure Centre - Woodbridge

Josh G.

Our experience started off well however declined drastically mainly due to our youngest sons swimming lessons having no continuity of teachers -
With the last instructor being rude to a point where our son didn’t want to swim anymore and was visually upset .
Upon speaking to reception and asking to cancel our membership not a care was given nor asked if there was anything that could be done to help us etc

The lack of customer care and service is truly shocking

Facilities wise we only used the pool , changing rooms and viewing area
Pool was great
Changing rooms constantly dirty toilets usually out of order
Viewing for swimming was good

Helen O.

The newly revamped gym offers a good range of equipment, looks good and has more than most people would need. The sauna and steam room are great. The pool is a good size and well maintained. What lets everything down is how dirty and wet, (a swimming costume dryer would be a great addition), the changing room floor is. It doesn’t look like it has had a proper clean for a very long time. It really does bring down the whole look and feel of the place and isn’t hygienic at all. Unfortunately half the toilets do not flush properly either. If these two things could be addressed, then the centre is definitely worth 4/5 stars for the value and facilities it provides.

Carbon D.

Terrible experience with booking for inflatable family swim. Booked on line when arrived was informed there’s a safety briefing 15minutes before the season starts. This wasn’t clear on website while booking so was refused entrance after waiting all day for this and getting stuck in traffic trying to get there arrived 1min late with also struggling to get service to pay for parking. Reception extremely unpleasant. When and looked back on booking site for this information I’ve missed and it’s extremely badly notified on there site and easy to skip isn’t even information after you’ve paid that you need to be there 15mins before. Shocking with one very upset child. Waste of a day that a refund just doesn’t cover. Lost my business…

Nataliia O.

My first visit was very successful. The water in the shower is hot, everything is clean, the SPA is working. I am satisfied.

Ollie F.

It’s a classic local leisure centre. Has got a pool and a gym. We paid £10 for a day pass for the gym, not too bad value. Was decently well equipped for a good workout but missing a few things. Not a massive space but fine if you want a workout.

Dat B.

Not a bad leisure centre, although they should police people not having a shower before entering the pool.

lloyd W.

Atrocious place, the gym gets worse every time I visit.

Cycling machines are knackered, one feels like it rumbles when you're on it, another one screen crashed on me halfway through a workout and lost all progress (on more than one occasion). The clips that hold your feet in on the cycle machines are so worn they don't tighten, all three of them. Air con non existent near the cycle machines that have been moved infront of the biggest window in the gym, summer will be fun if I decide to continue to have my hard earned cash prised from my clutches by this place (I'm only currently staying due to close proximity for work, it's not even good value for money compared to other gyms)

The machines are way too close together; you're practically stepping around people who are working out.

Paper towel dispensers are often empty and are clearly not checked when I've had to ask to have them refilled 4 times in the last six months, even then there's a lack of urgency to do anything about the situation. The lack of care for hygiene is disturbing.

Three rowing machines directly under air con, only one or two seem to be used on any occasion, I've witnessed other complaints to staff about the new layout (which must've been designed by the producers of the crystal maze or takeshi's castle) of the gym and nothing has changed.

To top it off, half of the mens locker room keys have bands missing and more often than not the locker room smells of urine.

This is all since the "upgrade" that the gym had in december, for which it was shut for two weeks and again for additional days (for which no compensation was awarded to gym members)

I used to enjoy this place when I first came, and quite frankly I cannot recommend this place to anyone. I'm considering swapping to other gyms in the area as this simply cannot be taken as a serious facility to work out in, infact given some of the hygiene concerns, you're more likely to come away less healthy than when you entered.

Come on deben leisure centre, sort it out.

I'd like to think I'll be able to update or remove this review in the future. Time will tell.

Bewgliaa P.

Joined a week ago. Gym is pretty tight even when it's not busy. Not the best use of space/design in my opinion.
Showers intermittent hot and cold...
Cherry on the cake was booking a virtual body combat class this morning. Really missed my combat classes. Had been looking forward to it. As soon as the class started we had problems with visuals, then sound, then totally dropped out, then visual, then sound etc etc... managed to do about 10 mins continuous exercise. This was super-disappointing. Why? Why can't they ensure the connection is stable? Most classes are virtual, so you'd think they would ensure it's up to scratch.
I'm still in my 14 day free cancellation period, but it's the nearest gym to me...so..
Are these issues going to be fixed?
Bad enough that the 'Fast Track' checkin is way slower than checking in at reception. I've been trying overlook this, but guys this is very poor service.