Asda Rushden Superstore - Rushden

Profile of ASDA Rushden Superstore

ASDA Rushden Superstore stands as a prominent retail destination within the Rushden area of Northamptonshire, United Kingdom. This comprehensive shopping facility offers a wide array of services catering to diverse customer needs, making it a convenient stop for locals seeking groceries and other goods.

Location and Accessibility

Nestled at Washbrook Road, Rushden NN10 6AA, the ASDA store benefits from its strategic location, providing easy access for residents and commuters alike. A significant consideration for many shoppers is the store's accessibility. It features a Wheelchair-accessible car park, ensuring convenient parking for customers with mobility needs. The store itself boasts a Wheelchair-accessible entrance, and crucially, a Wheelchair-accessible toilet is available inside, enhancing the shopping experience for all visitors.

Store Offerings and Services

The facility is much more than just a traditional supermarket. It functions as a multi-service hub with the following key offerings:

• Fully Stocked Supermarket: Providing everyday groceries, fresh produce, and household essentials.
• Cafe: Offering a place to sit and enjoy refreshments during a shopping break.
• Clothing Store: Catering to fashion needs within the same premises.
• Currency Exchange Service: Useful for travellers or those needing foreign currency.
• ATM: Available for cash withdrawals.
• Gas Station: Providing fuel for vehicles.

Operational convenience is also a priority. Customers have various options for collecting their purchases:

• In-store pick-up: For those preferring to shop inside and take their goods home immediately.
• Delivery: Full-service delivery options are available, ensuring convenience for customers unable to visit the store.
• No-contact delivery: A specialized service addressing current health and safety concerns, allowing for minimal interaction during delivery.

Facilities and Amenities

The store is well-equipped with customer service points, including tills and customer assistance desks. It accepts various payment methods, including traditional debit and credit cards, as well as modern NFC mobile payments, facilitating smooth transactions. Essential amenities like toilets are readily available for customer use.

Customer Experience and Reputation

ASDA Rushden Superstore has garnered attention through customer feedback and boasts 396 reviews on Google My Business, indicating a substantial customer base. The average rating stands at 3.4 out of 5, reflecting a generally satisfactory but not exceptional experience for many patrons.

Several common themes emerge from the reviews:

• Standard Supermarket Experience: Many customers perceive the store as offering typical supermarket goods, pleasant staff, and moderate pricing – generally in line with other major UK supermarket chains.
• Produce Quality: Some reviews mention the availability of great produce, suggesting competitive fresh food offerings.
• Bag Handling Policy: A recurring negative point involves the handling of shopping bags, particularly at self-service till points. Customers report feeling unfairly scrutinized or treated as potential thieves due to staff handling bags meticulously. This specific aspect of the shopping experience is frequently cited as a drawback by some visitors.
• Free Parking: The availability of free street parking and a free parking lot is noted as a positive feature by customers.
• Quick Visit Capability: The store is seen by some as suitable for quick, specific shopping trips.

Practical Information for Visitors

For those planning a visit, the store can be contacted via phone at 1933417100. Alternatively, customers can use the store locator service on the official ASDA website, accessible at storelocator.asda.com. This online tool is useful for checking store hours, services, and potentially current offers.

Customers can stock up on a variety of items, including batteries, glass bottles, and plastic bags. The clothing section provides apparel options, while the supermarket area stocks food and general household necessities. The presence of currency exchange adds value for international shoppers.

Overall, ASDA Rushden Superstore presents itself as a comprehensive and accessible retail option. While it offers standard supermarket goods and services at reasonable prices, the specific practice of bag handling at self-service tills is a factor potential visitors might consider when planning their shopping experience.

Conclusion

The ASDA Rushden Superstore serves as a vital community shopping center, providing a wide range of goods and services in a conveniently located and accessible facility. While generally meeting customer expectations for a major supermarket chain, feedback suggests there is potential for improvement regarding customer service perceptions, particularly concerning the handling of personal belongings during transactions.

👍 Reviews of Asda Rushden Superstore

Grey E.

3/5

Theft of bags must be high!

Overall just a normal supermarket with generally pleasant staff and mid prices, not as low as Lidl or Aldi but not as high as Tesco or Sainsbury’s but you are made to feel like a criminal when you reach the self pay tills with every staff member carrying around the bags like they are worth £1m each, I’ve even had staff scan them in for me like I’m gong to steal a bag, it’s the one thing that puts me off coming in and pushes me to use other less judgemental retailers

Rach R.

2/5

No glass recycling.
No EV charging points.
Small container for plastics collection always full.
Minimum recycling effort.
Only open until 22:00.

R J.

2/5

Medium sized supermarket.
Parking underneath the building so access can be without getting wet if it rains.
The under car park does get full at busy times..
An escalator to access, and a lift.
Another access door from the road side.
A clothes selection.
A shoe repair store inside too.
Toilets available.
A bakery.
Sadly they've replaced loads of check outs with self serve.
These arnt your standard self serve they're the larger ones for the whole trolley.
And it takes AGES !!
If you have an issue with an item or the weight, then good luck waiting for a staff member to help you.
On visiting on a Saturday at 6pm there were only two actual humans serving, the rest is self serve.
It just adds time to a big shop, and is quite frankly off putting when you have a massive trolley full.

life B. S.

3/5

Asda Superstore with under Store car parking facilities mobility parking bays by the lifts with travelators to and from the carpark. This Store has a cafe that now only sells snacks,pizza slices and coffee no fresh meals like they used to serve. the usual instore department's for clothing, bakery, fresh pizza made to order ect ect asda if you have no stock of certain items remove the sale cards from the display until you're back in stock with that item. moderate sized carpark outside the main building with ATMs out by the front of store
also shopping trolleys that are damaged should be taken out of service and removed from the trolly area those with seized wheels and damaged out of shape baskets should be repaired or scraped

pskdndndjd

5/5

Very good, helpful staff, good food, easy access, decent car park, my go to shopping spot, this asda is the perfect everyday shop highly recommend. ❤️❤️

Jacob B.

1/5

Customer service desk was very rude and unhelpful. Jo working on the desk at the time was very dismissive and unhelpful to both us and the man in front of us. Staff definitely need retraining if this is the attitude they have.

Gino C.

2/5

I picked up an item priced at £1.69 it was £2.10 at the till.

I said hey to a staff member, and let them know I’m not too fussed but I thought id let you know this is priced incorrectly.

I got almost no reaction.
No matter where you work, show some care for the work you do, people will appreciate it.

I’ve checked the price a few days later and this still hasn’t been changed.

C G.

1/5

Too many bottle necks when entering and leaving the store, all of which could be avoided. Sometimes there's stalls, then plants and the homeless. It's difficult enough for those able bodied to negotiate this let alone the elderly. Add in the fact you have the escalators pushing people into the same spot it's asking for trouble.
Please think ahead when planning these areas Asda and for the public please make it easier on the elderly who struggle when faced with these obstacles 🙏