ACE-FX - London

Address: Unit 8b Canada Pl, London E14 5EQ, United Kingdom.
Phone: 2075131925.
Website: ace-fx.com.
Specialties: Currency exchange service, Money transfer service.
Other points of interest: On-site services, Online appointments, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 230 reviews on Google My Business.
Average opinion: 4.3/5.

Location of ACE-FX

2075131925

ACE-FX is a currency exchange and money transfer service that offers convenient and efficient solutions for your foreign exchange needs. Located at Address: Unit 8b Canada Pl, London E14 5EQ, United Kingdom, this company is easily accessible with a wheelchair-accessible entrance and car park.

When it comes to their services, ACE-FX specializes in currency exchange and money transfer. They provide on-site services for those who prefer to do their transactions in person, as well as the option of online appointments for added convenience. With their expertise in foreign exchange, you can trust that you will receive competitive rates and a seamless transaction.

One of the standout features of ACE-FX is their commitment to accessibility. They have taken steps to ensure that their services can be used by everyone, regardless of their mobility. This is just one of the many ways that ACE-FX goes above and beyond to meet the needs of their customers.

According to Google My Business, ACE-FX has received 230 reviews with an average rating of 4.3/5. This is a testament to the high-quality service and customer satisfaction that ACE-FX consistently provides.

If you are looking for a reliable and convenient currency exchange and money transfer service, ACE-FX is an excellent choice. With their on-site and online services, wheelchair-accessible facilities, and positive customer reviews, you can trust that your foreign exchange needs will be handled professionally and efficiently.

Reviews of ACE-FX

Diane Davies

5/5

Whenever I need currency I go to this exchange, unless your changing thousands of pounds its really a waste of time travelling afar to get a better rate, however ACE-FX usually offer great rates, usually being in the top 3 rates offered near me, if I do bother to check. The staff are always helpful, friendly and informed.

Njemile Nantan

5/5

Always a great rate and good service from Ace FX. I have been using them since 2017 without issue. Went today to collect currency the young gentleman behind the counter was polite. He was unable to find my currency initially, located it. Followed their procedures and handed me the money.

Chris Webb

5/5

Easy to order on-line, good rates for all currencies, really easy to pick. Friendly staff at London Bridge office and very happy with the service

AQ Khan

5/5

Good exchange rates and conveniently located at London Bridge Stn. Any amount under £500 is paid in cash and above can go to the bank account.

Used them a couple of times and have booked rates online (which are slightly better than on location).

Carry original ID and they’ll manage the rest. Staff is very helpful

dean Ramos

1/5

I went to sell my $ to £..I made the online transaction and went to the london bridge branch. I have to do the same process all over again as if i have not done them online. And when i gave my $$ they said that the money in exchane will not be on my account till the following day at 5 pm.. I took my money back and cancel the transaction.It should be made clear to the clients prior doing the transaction that it will not be paid into the clients account until the next day.What a waste of time and effort

Jason Di Mascio

5/5

Often offers one of the best exchange rates for euros to pounds and the other way round as well. Service always very good. Have used them many times before.

Caroline Hales

1/5

Called up Canary Wharf branch. Spoke to Margaret. She was lovely.
I was happy with the rate id get back.
Told to come into the branch
I had to fill out a piece of paper with what I had already completed on line.
shortly before. “Made no logical sense”.
I handed over my euros Thursday afternoon, and they said the money (sterlin) would be in my acct Friday between 3pm - 5pm.

Friday by 5 pm no money is in my account
I received a call about 9 am on the Friday doublecheck in my bank account which is all correct. Laidee said the money be in my account later on that day Friday.
At 4o’clock I Called the branch to double check as no funds as yet.
I was reassured that the money would be in my account.
I called at 4.30 and 4.45pm as no money still not in my acct. i’m told they will check and call me back. No call back, and I call and I’ve got a message saying the shop is now closed.
I’m travelling and I was unable to travel in the end.

Saturday morning I went into the brach.
I told her no money is on my account. I told him no one called me back and then told them that they need to pay me in cash.

This is what they said, “they do not have any sterling to pay me’. This is supposed to be a bureau exchange flipping joke.

They asked me to quote my account number, trying to put it down to my account being incorrect which was a load of nonsense. He quoted my correct account number. A young lady even called me 9am Friday double checking my acct detail’s & confirmed I’d be paid by 5pm.
I ended up waiting in Canary for over 4 hours because they said you definitely will be paid.

I get a call back to say the money is on my accountl. I checked, It wasn’t there.
I am then told to bear with him, 1 hr passes, he calls back and says oh sorry my money won’t be paid till Monday.
I was so upset I broke down crying in the middle of a store.
I’m glad I taped this staffs conversation as I knew something was not right as I had over 2k in euros and I had to ensure I’d had proof that they were l lying incase my money disappears.

The manager called me on Monday to say he’s been left a note to call me. I told him everything that had happened. He said “he doesn’t know why no one called him, because he could’ve sorted it out. He even said they could have given me the cash in branch.
He said he wanted to investigate the matter and promised to and call me back. LOL, still waiting for his call back.
That is the service you get just lies upon lied.

To make it worse there is no offer of any sort of compensation for all the money I lost, all the time wasted. Not even the call back. Nothing.

Would I use the service again? absolutely “NEVER”

I wonder if their reviews are real customer reviews.

Honestly, Be careful if you’re selling money back through this bureau.

I’d rather use a bank and get a lower rate as you won’t be dealing with this Mickey Mouse doggie service, that I experienced.
I bet their reply will be, oh we had the wrong details considering you have to complete an ‘online application, and fill in a form when you go in store to confirm all details are correct. lol jokers

Edward Mooney

5/5

Excellent service, staff friendly, transactions very easy. Recommended. Exchange rates hard to beat.