Asda Ellesmere Port Supercentre - Ellesmere Port

storyteller

Mostly appalling apart from the odd member of staff who is helpful. The cafe is terrible. BUT there is one lady called Jo who works there who should be given a raise for all the hard work she does, and she is very helpful, does virtually all of the work, including running around helping elderly customers at the table, as well as serving, and running between the till and the cooking kitchen part. As for the store, too many rude members of staff who put home shopping far above customr care, have little consideration for those people who may be disabled, and put their own need for getting their trolley to the nearest shelf - or storeroom - far above everyone who shops there. Prices appear to rise every week, they also don't care when they move items around and leaving the disabled to go searching for products they cannot find unless walking for 26 miles. Some of the till ladies are nice, so i am not including them in this review. The manager does not appear to care about the shoddy state of the lay-out and the cafe mentioned earlier needs an overhaul and far more in the way of decent meal choice. All-in-all, very poor, and apart from being like an expedition to the north pole because it is so cold, Morrisons cafe is far superior.

Kenny J.

Your average Asda to be perfectly honest. George section is good enough. The cafe is overpriced and bang average if not below average for what you get and pay for, mostly because the supplier in question (Compass) is infamously known for overpriced food and drink.

My biggest gripe however is forcing one way systems and reducing accessibility routes because the store is paranoid about shoplifting and would rather protect its profits than make it easier for people with accessibility and/or baby changing needs.

Can't turn right and go straight ahead anymore from the entrance, you actually have to go inside the store properly and go through self service checkouts to actually get to the ground floor disabled/baby change toilets, optician or pharmacy.

The staff however are perfectly fine, but shop here out of necessity, not need.

yuk C.

Refused the over 60s winter warmer deal because they did not have any soup or rolls...

Asked for just the coffee and again refused. Told it's not possible.

2 degrees outside and needed a hot drink.

kemy C.

A Supermarket with the different departments clearly labelled, although we couldn't locate pegs at the library and detergent section, we had to ask a staff who directed us to the bathroom essentials before we got packs of pegs. By the way, great staff at Asda, very nice and respectful humans.

Hannah S.

I went in yesterday morning . Picked some chips up from the freezer . They were so soft they tuned to mush. I pointed it out to the lady stocking the freezer . She said they would re freeze and be ok . I pointed out they were completely defrosted so shouldn’t be re frozen . She said she didn’t put them there and proceeded to place them in the cupboards above to freeze them quicker . I wasn’t happy and asked somebody else for a supervisor. They got the supervisor. It was the woman that was re packing the defrosted food .
She then proceeded to tell me that the salt and vinegar chips were meant to be soft like this .
Lies .
So not only breaking food safety regulations. But insulting the intelligence of somebody . I would complain at customer service . But I am sure it would not get dealt with as this was a supervisor. So I thought it best to review and warn people instead . Check the frozen food or just avoid it . I was told by somebody ,there the cages often get left out and this happens .

Andrea W.

Ordered a big order, including Christmas things. This order was in excess of £200. Took the money failed to deliver. Rang the helpline, rubbish issued a refund no explanation just lost it with me. Left with no shopping all weekend. Autistic son who cant get around the supermarkets so I absolutely rely on this service. Got my cash back through my bank, then asda have put a minus on my account because of the refund. It’s them who stole from me! Ive used asda over 20 years. Never shopped else where. That time has now come to an end. I spent over £500 a month with them.
Anyhoo… ordered from sainsburys and turns out theres more choice of their cheaper items online and my 2 week shopping is £50 less!! British Sainsbury's and they're not trying to fleece the British customer, pretty much like every oversees corporation operating in the uk right now.
Il be sticking to Sainsbury's from now on. Should have changed years ago.

Mark B.

DO NOT USE PHOTO MACHINE QR CODE in Asda Timpsons Ellesmere Port

Been scammed. QR code goes to scam site 'Rapid Media'. Tries to authorise £1 fee to get you started. Shows on bank statement as 'CBYBILL' Was declined by bank but then went through but would let me do anything else. Next day £59.99 debited again, CBYBILL. Barclays starting recovery process for me and informed me it's a recurring payment monthly that's been set up. Had to have new card issued. Timpsons staff just say don't use 3rd part QR scanner on Android Phone but I have always used a trusted QR app with no problems until at Timpsons. Suspiciously whilst I was attempting to use machine Timpsons staff came and covered over card machine attached to photo printer? Timpsons staff and Asda staff were not interested in hearing about the scam.

Abdul B. S.

Huge super centre. I have been here multiple times amd come here every week for shopping. There is so much variety in every section. I love the clothing section. It has a good variety with regular fresh stocks. Stocks are not always replenished but this happens very rarely. The latest star addition was the halal section in meats. Small but its there atleast.