eurochange Kingston-Upon-Thames - Market Place - Kingston upon Thames

Address: 26 Market Pl, Kingston upon Thames KT1 1JH, United Kingdom.
Phone: 2038741436.
Website: eurochange.co.uk.
Specialties: Currency exchange service, ATM, Financial institution, Money order service, Money transfer service.
Other points of interest: Online appointments, Wheelchair-accessible entrance.
Opinions: This company has 34 reviews on Google My Business.
Average opinion: 4/5.

Location of eurochange Kingston-Upon-Thames - Market Place

2038741436

Eurochange Kingston-Upon-Thames, located at Address: 26 Market Pl, Kingston upon Thames KT1 1JH, United Kingdom, is a reputable financial institution that specializes in currency exchange service. The company's phone number is Phone: 2038741436.

Their website, eurochange.co.uk, provides information about their services, including ATM, money order service, and money transfer service.

One of the key features of Eurochange Kingston-Upon-Thames is their commitment to accessibility. The location has a wheelchair-accessible entrance, making it easy for everyone to conduct their financial transactions. Additionally, the company offers the convenience of online appointments, allowing customers to plan their visit in advance.

According to 34 reviews on Google My Business, Eurochange Kingston-Upon-Thames has an average opinion of 4/5, reflecting their dedication to providing excellent customer service.

Reviews of eurochange Kingston-Upon-Thames - Market Place

eurochange Kingston-Upon-Thames - Market Place - Kingston upon Thames

Miriam O

2/5

I used an online comparison site to check rates but when I turned up at the branch the rate was significantly less. I asked the clerk whether they could match the online rate, but was told that I would have to place my order online. After much faff and navigating the clunky website I managed to make the transaction on my phone and pick up my currency order. This was NOT a seamless transaction. Shame on you Euroexchange for trying to dupe your customers with different rates for online and in-person transactions.

Jennifer Newell

5/5

Easy to book via mobile, pay by debit card and then collect. Click and collect service is great, text received to confirm order was ready for collection. simple and straightforward - would definitely recommend.

Stephen Perugi

3/5

On a time limit and don’t expect to turn up on a Saturday morning to find that there’s no one here. This possibility should be communicated when ordering from this service. Last time I’ll be using them. Will also notify NatWest who the money was ordered through.

EDIT: Moved from 1 star to 3 stars as the agent turned up before the time I had to leave, so I got my currency, and the customer service engagement following my complaint has been exemplary. Hopefully they will take action to improve the Customer Experience going forward, which is what they are committing to do right now. Well done for trying to improve things.

Joe Nobel

2/5

Staff are nice and friendly.
My experience is that exchange rate is absolute rip-off.
Anyone going here should go round the corner to M&S, 12% roughly better rate.

Ca T

2/5

Went there last year after reading reviews. Thought I would get a better exchange rate for my euros to change into pounds after a trip to France. I got even less pounds for my euros than if I had gone to my bank HSBC! Won't go back. I felt ripped off. Very disappointed. Will stick to my bank next time.

Vlog India

5/5

Great help from the advisor.
Nice, clean shop.
Was friendly and approachable.
I'll definately be collecting more currency from here in the next couple of weeks and future.

Vera Black

5/5

Ganesh did amazing service today, I have been here a few times and service is very professional and speedy. Highly recommended 5*

Paul J

5/5

I collected my currency this morning, I spoke to Karismall who was very welcoming and efficient